Outlook Business | 26 March 2025
Somewhere in Bengaluru or Gurugram, a founder clicks to the second slide of their presentation and utters the magic words: “We are an AI-first company.” Cue nods, raised eyebrows, maybe even an impressed investor or two. But scratch beneath the surface, and “AI” often turns out to be nothing more than a few API calls to OpenAI or a glorified use of ChatGPT to automate customer service scripts.
An application programming interface (API) is a bridge for one software to request data or services from another application.